FAQ

Unitone designs security system solutions for residential buildings. Its unique line of video intercom/alarm and information systems is a convenient tool for residents to use in order to feel safe, secure and connected.

Unitone offers three different systems for buildings with a full-time doorman, part-time doorman, or no doorman at all. There is a Unitone system for every resident!

Unitone’s basic System 1000 is a video intercom unit that allows people to see and hear all visitors before letting them into their building. It also allows them to view the entrance area and lobby for added security. This stylish unit is affixed to a resident’s wall. All Unitone’s latest models are sleek and modern in design and come in standard white and stainless steel. Extended features found on its more inclusive models include on-screen messaging, one-touch dialing to the concierge, automatic call-back, building-wide or floor-wide announcements, personal alarms like police, fire, medical and intrusion alarms and remote management.

Unitone’s systems are designed for residential buildings with four apartment units or more. They have been installed in both new and existing buildings.

Absolutely! Unitone has a team of talented and expert technicians to serve its customers. And because its systems are modularly constructed, they can be easily repaired. Parts are always available. With a Unitone system, you don’t have to throw out the entire system if it doesn’t work—just repair or replace a part and it’s up-and-running!

Unitone has been designing and manufacturing its systems since 1981, and is proud that much of its product is made in the USA. Unitone’s service desk is open 24/7 to assist customers in ordering service or parts, when needed.

Not very often. While the company has upgraded over the years to take advantage of new technology, it doesn’t believe in systematically reconfiguring new product lines. It believes that security systems should be both durable and upgradeable.

Unitone is headquartered in NYC where the needs of customers are intricate and demanding. The company provides expert consultancy services and the most up-to-date security system solutions in the industry. It understands the residential market thoroughly and its Systems 2000 and 3000 can be integrated with CCTV cameras, biometric devices and card access systems, which add to its overall competencies.

Ask yourself what you need in order to operate a safe and efficient building. Our systems satisfy both residents and building staff alike. With our video intercom and alarm systems, residents can see their visitors before letting them into their building; they can receive electronic messages right to their apartment units and get automatic call backs from the concierge. They also have perfect sound and picture of various views in their building at all times. If you live in, or are constructing a 300-plus unit building, you want a system that keeps people safe, keeps conversations private and enables staff to work efficiently. Modern urban life is increasingly complicated and stressful. You need a system that handles all the flow and back-and-forth of information. You should also purchase a system for the long-term: one that can be updated and has a ready supply of parts. We believe in a stand-alone system, one that can survive a catastrophic event like a phone or cable system outage and one that doesn’t rely upon old, outdated telecom technology.

You should look for a company with a solid, long-term track record, and years of experience in dealing with your type of residence. You also want a company with its own service technicians who know their product and can respond to service calls quickly and efficiently. Unitone has been designing, assembling and maintaining its own security system solutions for more than 20 years and therefore, is completely knowledgeable about and responsible for what it sells.

Unitone systems work on main power, battery back-up, or generator back-up. If, during a building-wide power failure, the Unitone system is hooked up to a battery back-up, or a generator, it will continue to function. Additionally, having the ability to make audio announcements in apartments and hallways during an emergency is a critical feature that keeps people informed during a crisis.

Unitone offers a two-year warranty on all Unitone parts, and a one-year warranty on labor. Outside elements such as computers come with the standard, industry warranties.

Unitone is available 24/7 and has the fastest response time in the industry. It attempts to service clients within hours of their calls. On weekends, Unitone’s technicians can respond to any service calls or emergencies.

Unitone keeps a vast array of parts in stock. If a part is not available and has to be ordered, the usual waiting time is two weeks, or less.

Unitone’s system parts are modular in design and therefore, are able to be easily repaired and upgraded.

Unitone was established in 1981. Many of its systems have been installed in modern hi-rises for more than 20 years. In fact, some of our longest-standing customers are our most loyal and laudatory. See our testimonial page on our website for details.

Not at all. Unitone is nimble, has tremendous research capabilities and presently serves thousands of customers in the U.S. Besides, Enron and Anderson Consulting were HUGE and they are out of business. Unitone has been in operation since 1981 and has achieved astounding penetration in the marketplace. When customers choose Unitone they know there are selecting top-line systems solutions that are durable, upgradeable and at the fore-front of technological advances.

Unitone’s basic System 1000 is comparable to other similar products on the market. Most of those systems, however, are imported from Germany and Korea. Unitone’s systems are designed in the U.S. Its more sophisticated Systems 2000 and 3000 offer unique features like on-screen messaging, remote management, building-wide alerts, personal security alarms like medical, police and smoke detection alerts and automatic callback by the concierge.

Any Other Questions?

Call us at 212.777.9090